COMPANY PROFILE

Teambook2's proprietary technology enables the continuous spiral optimization of customer service offered by call centers. 

THE SPIRAL SERVICE OPTIMIZATION ENGINE 

Teambook2’s Spiral Service Optimization Engine offers call centers the innovative ability to seamlessly combine the benefits of human and automated CSRs, thereby continuously elevating the service abilities of the overworked human CSRs while adding interest to their work by eliminating routine processes. The kernel of Teambook2’s Spiral Service Optimization Engine is the Teambook2 Service Guru (US Patent Pending), which integrates and continuously enhances components in the areas of voice, content and context, and process optimization. The result is a service environment that enables call centers to offer a finely tuned service aimed at the individual customer (and not just to an undefined “average”customer), all while achieving substantially higher rates of efficiency and satisfaction at lower costs .